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2603 Morse Lane
Woodbridge, VA 22192

Tuesday - Friday 9:00AM-5:00PM

Warranty Information

The Sign Shop, LLC will make every effort to ship all orders in accordance with the purchase order. However, the consignee is responsible for inspecting material prior to installation and for reporting any discrepancies to The Sign Shop in writing within 5 working days of receipt. Any implied warranty as to the salability or suitability for any specific use is expressly disclaimed. All such warranties having been disclaimed, The Sign Shop, LLC will provide new parts, free of charge, in replacement of any parts proven to be defective. This responsibility excludes all costs relating to the removal, and proper selection of its products.

Sign Shop, LLC guarantees materials and workmanship for a period of 2 years from the date of shipment. A detailed description of any defect surfacing after proper installation, and within the warranty period, should be sent to:

Warranty Claim Department
The Sign Shop, LLC
2603 Morse Lane
Woodbridge, VA 22192

Sign Shop, LLC will either repair or replace (Sign Shop, LLC reserves the right to decide to repair or replace product) any properly installed Sign Shop, LLC product which fails under normal operating conditions, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the terms of this warranty. This warranty only covers product manufactured by Sign Shop, LLC and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with Sign Shop, LLC product.

All cartons should be inspected for freight damage upon receipt and noted on the delivery ticket from the freight carrier. In the event of freight damage occurring, replacement materials must be ordered and paid for and a claim filed by the consignee on carrier for the amount of replacement materials.

Exclusions

Since each product is unique, small surface variations should be considered normal and are not covered under this Warranty. This warranty does not extend to products which, in the opinion of Sign Shop, LLC, have been subjected to misuse, abuse, neglect, accident, improper installation or application, or negligence in their use, storage, maintenance, transportation or handling. Sign Shop, LLC shall not be liable or responsible for labor charges or other expenses involved with removal or installation of either the original or replacement product.

PRODUCTS WE USE

We use only the top of the line materials for your product.